Our goal is to help clients from concept to completion of the implementation project, including setting up appropriate support systems and procedures for a smooth, on-going operation. We will perform a post implementation analysis to ensure that you are realizing the benefits expected from the solution.
the need
Most systems projects are cancelled or are completed and operational but are over-budget, over the time estimate, and offer fewer features and functions than were originally scheduled.
how we are different
- Combine the art and science of project management
- Link the process design with system implementation, training and change management activities
- Create an effective phased deployment to build momentum through the demonstration of benefits to stakeholders
- Design the support structure as part of implementation
- Utilize a unique train-the-trainer program
- Understand the human psychology and motivation of system acceptance and usage
- Design a comprehensive communication plan that addresses all stakeholder needs
- We provide a comprehensive audit that consists of a detailed set of reviews of the existing implementation program, which is then scored based on a comparison with best practices
- We examine all aspects of the implementation program from its overall management to the skills of the individual implementers to the processes, techniques and tools used on each implementation project
- We use a 75-point checklist to help identify specific weaknesses
services
| Consulting Service | Description |
| Systems Implementation Outsourcing | Complete or partial outsourcing of implementation management and team for internal projects or ongoing external customer implementations. |
| Systems Implementation Design | End to end design of an implementation program for any new or existing system rollout. |
| Project Management/Project Recovery | Hands on project management for any systems implementation and deployment project. We understand the art and science of project management including the political and sensitive elements of a project. |
| Training Design and Delivery |
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system specialties
- ERP
- Contract Management
- Order Entry/Procurement
- Operations/Transportation Planning and Management
- Tracking
- Billing
- Payment and Audit
- Customer Service
- Business Intelligence/Decision Support
the method
Implementation Planning
- Product and Service Definition
- Testing Plan
- Technical Installation Plan
- Communication Plan
- Training Plan
- Support Plan
- Overall Implementation Plan which combines elements from above plans and incorporates the field tests, pilots and roll-out plans
Implementation Delivery
- Delivery of the training programs
- Receipt of user/customer feedback
- Production of materials and user documentation
- Completion of testing
- Completion of technical installations
- Operational Support System
- Results against measurements of success
- Communication of results to stakeholders
Post-Implementation Support
- Some project teams are disbanded
- Some project staff take on permanent support roles
- New staff are brought in to take on support roles
- Some contracting and/or consulting roles are completed after an appropriate knowledge and skills transfer period including training and documentation maintenance procedures
Post-Implementation Analysis
Analysis aimed at providing improvements to:
- Product/service development
- Testing processes
- Future technical installations
- Communication, training and support processes
- Call/help centres
- Future implementation planning
project management approach
