JULY 2005
  IN THIS ISSUE

  · XALLES NEWS: New Partnerships
  · CUSTOMER FOCUS: Plenux Stands Apart

  · CREATIVITY INFUSION: Project KPIs

  · CHAIRMAN'S CORNER: Good Partnerships

  NEWS

 

New Partnerships

 

Xalles has partnered with Integru, a firm that specializes in the development and implementation of credit card solutions and also provides services in system audits and diagnosis, new product development, systems performance assessment and improvement, development environment management and development outsourcing. This partnership allows us to extend our package of services to the Financial Services industry and apply our project management and implementation skills to additional payment services projects.

                             

Payment Systems Consulting (PSC) specializes in the payment systems segment of the financial services sector in the Middle East. Based in Dubai Internet City in the United Arab Emirates, the firm provides strategy consulting to large banks related to domestic and international payment systems and services. Xalles has partnered with PSC to provide its systems implementation services to complement PSC's strategy services in the Middle East region.

 

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  CUSTOMER FOCUS

 

Plenux Looks to Stand Apart from the Crowd

 

Although IT outsourcing has become commonplace, not all companies have figured out a good business model to acquire and manage projects. Better, faster, and cheaper are no longer good enough. Now business requires something more. Business requires creativity and value-added services.

 

Rodney Viana, Plenux's President and founder, has created a company that, in a sea of similarity, is trying to be different and stand out.

Plenux Software, LLC, is a U.S. Information Technology company based in the Washington, DC area. They are currently in the process of expanding to the Texas region. Plenux offers high level software related solutions including consulting, training, mentoring, project management and offshore outsourcing. Plenux Software is a subsidiary of Media System, which has a cooperation agreement with Atlāntico Institute to promote outsourcing offshore services with processes assessed as CMM compliant.

Media System is a Brazilian company founded in 1998 which was primarily formed to operate in the software development market. In 2001 it was selected among 240 Brazilian software companies for Inovar's Venture Forum program. After the venture forum, Media System established a branch in Sao Paulo and started up a new business phase by offering onshore outsourcing projects. When Media System changed its focus, becoming an onshore outsourcing company for software services, the revenues skyrocketed 2000% from 1998 to 2001. Though 2002 and 2003 were depressing years for Brazilian economy, Media System retained its market share. During this time, Media System attracted important multinational clients as Ford, ING Bank, Siemens and UNISYS and large Brazilian companies as Northeastern Bank and M. Dias Branco. In 2004, Media System formed Plenux Software, LLC in the United States to sell solutions in the U.S. market.

The Plenux mission is to deliver complete software solutions, not simply do offshore development, granting clients more added value for their investments. As a result of this business model, Plenux is helping to generate jobs both in the U.S. and Brazil, as well as contributing to establishing Brazil as a brand in the software industry.

The unique Plenux business model includes forming project structures with the required team members, project managers, equipment and infrastructure based on project requirements. Customers pay a monthly charge based on the size and composition of the team. This model offers the flexibility to balance team size and project workloads. Plenux can also bid for partial phases of a project on a fixed time, fixed price basis and the remaining parts on a time and material basis. In such engagements, the client has complete flexibility in using Plenux's team in tasks that match their area of expertise.

 

Plenux's unique approach also includes creating the appropriate culture to enable the project to be successful. The approach consists of training and mentoring the C-level client personnel in the processes, and in many projects, Plenux also trains the architects and developers in Analysis & Design, Implementation and Project Management disciplines.

 

Plenux has a special distributor program that allows companies nationwide to get access to offshore services without dealing with the hassles and risks that normally accompany such operations. Plenux clients include many large organizations including IBM, Ford, and HP.

 

Creative business models will be the key to success in the next 5 years. The Plenux model, as it becomes fully exploited, shows tremendous promise for future expansion.

 

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  CREATIVITY INFUSION

 

Project KPIs

 

Effective Key Performance Indicators and project measurements can do wonders for keeping a project on time, on budget and staying the course on its mission. This list focuses on tips for creating and maintaining effective KPIs.

 

1) Build your KPIs by starting with the overall project goals and use the KPIs as a "drill-down" into specific components. If you can have one overall measurement against the primary project goal, then it's ideal.

 

2) Ideally KPIs are self-measured and recorded, but if that luxury is not available, do not spend more than 1 hour per week maintaining manual KPIs. This means that most KPI lists and reports will be 1 or 2 pages in length for average size initiatives and 3-5 pages for ongoing business operations.

 

3) Be careful about setting KPI standards that force people to take their eye off the ball. If people become obsessed by achieving one set of KPIs but sacrifice others to do it, the overall project results can suffer.

 

4) Ensure all project managers and project sponsors have bought into the measurements and standards of excellence. Disjointed measurements can hurt the project team's motivation when performance is inconsistently rewarded.

 

5) If possible, display KPIs visually (versus lots of numbers to read) so people can quickly interpret results, trends and benchmarks. All project staff and management should be looking at the same display.

 

6) Examples of project related KPIs includes: milestone timelines, budget status, resource statuses, and measurements against project specific goals. On systems projects you would want to track issues logs and bug lists. For support structures you would measure responsiveness and problem resolution.

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  THE CHAIRMAN'S CORNER

Creating Good International Partnerships

 

Finding international business partners who can deal with business development, marketing, implementation and support in foreign markets is one of the most cost effective business models if executed correctly. Unfortunately too many business partnerships are not set up correctly and the parties are often very disappointed with the results. We believe that in order to make your business partnerships and alliances effective and profitable some tenets should be applied. First, long term thinking and long term relationships are the only ones that are effective to manage and be a part of. Effective, open and frequent communication is required and both parties must put forth equal and significant effort to make the relationship work. Both parties must also be prepared to openly share their expectations about the relationship with the other party. Finally, all parties need to realize that it is difficult to find good long term partners. I also believe that active partnerships need to include ongoing training, support processes, telephone availability, business growth strategies, annual partner meetings, and ongoing certification. I encourage you to use these tenets to keep your business partnerships active and most effective for profitable business relationships.

 

TWN.

Thomas W. Nash is the Chairman and CEO of Xalles Limited, with offices in the US, Canada and Ireland.

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For previous issues of The Navigator please click on the following:

May 2005

January 2005

October 2004

May 2004

XALLES LIMITED
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